PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS SITE

Who we are and how to contact us

https://sportshed.co.uk/ is a site operated by Sportshed Ltd (We). We are registered in England and Wales under company number 16530819 and have our registered office at 128 City Road, London, United Kingdom, EC1V 2NX.

We are regulated by the Information Commissioner’s Office (https://ico.org.uk/about-the-ico/).

We are a limited company.

We are an online marketplace that enables individuals to list, discover, buy, and sell second-hand or new sports clothing, kit, and accessories. We do not own, inspect, or possess any items listed or sold through the website. All items are listed, described, and sold directly by users (Sellers) and any contract for the sale of items is made directly between the buyer and the Seller. We do not guarantee the existence, quality, safety, legality, or accuracy of items or listings, nor does it endorse any user or item. We do not take possession of, inspect, or warrant any items and is not responsible for any transaction between users, except to the extent expressly set out in these terms.

To contact us, please email te**@**********co.uk

By using our site you accept these terms

By using our site, you confirm that you accept these terms of service and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

You may wish to print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of service refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy, which explains how we collect, use and store your personal data.
• Our Cookie Policy, which sets out information about the cookies on our site.

If you sell or purchase goods from our site, these terms of service and Community Standards apply.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 8^th August 2025.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at te**@**********co.uk

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site [for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

• Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information [or develop, train, fine-tune or validate AI systems or models] which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

You shall not use, and we do not consent to the use of, our site, or any data published by, or contained in, or accessible via, our site or any services provided via, or in relation to, our site for the purposes of developing, training, fine-tuning or validating any AI system or model.

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Our site, its content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in the United Kingdom (each, a Permitted Territory). By continuing to access, view or make use of our site [and any related content and services, you hereby warrant and represent to us that you are located in a Permitted Territory. If you are not located in a Permitted Territory, you must immediately discontinue use of our site and any related content and services.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects our Community Standards.

Our trade marks are registered

“TRADE MARK 1” is a UK registered trademark of Sportshed Ltd. You are not permitted to use them without our approval.

Uploading content to our site

Whenever you make use of a feature that allows you to create content directly on our site, [upload or share content to our site, or to make contact with other users of our site], you must comply with the standards set out in our Community Standards.

You warrant that any such contribution complies with those standards, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

We will consider any content you upload to our site to be non-confidential and not protected by any trademark, patent or copyright (“non-proprietary”), that is, in the public domain. You own your content, but you are required to grant us [and other users of our site] a limited licence to use, store and copy that content and to distribute and make it available to others. The rights you license to us are described below.

We also have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to our site violates their intellectual property rights or their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the acceptable use standards set out in our Community Standards.

If you wish to contact us in relation to content you have uploaded to our site and that we have taken down, please contact te**@**********co.uk

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us the following rights to use that content:

• A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote our site or the service indefinitely.
• A worldwide, non-exclusive, royalty-free, transferable licence for other users, partners or advertisers to use the content in accordance with the functionality of our site indefinitely.

User-generated content is not approved by us

Our site may include information and materials uploaded by other users. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

We are not responsible for viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

You must not introduce viruses

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site. You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Becoming a seller on Sportshed

How to apply and our agreement with you

You can apply to become a seller on our online marketplace and during the application process:

• You and we agree to only use and disclose the other’s confidential information as necessary for making and considering your application and to comply with any restrictions we require to protect confidentiality.
• Insofar as you have access to our systems you agree to comply with all relevant restrictions.
• The provisions in these terms of service shall apply to any disputes concerning your application.

An agreement between you and us governed by all of these terms will come into force when we accept your application.

The policies which form part of these terms

All applicable policies we have in place, you and we must comply with, form part of these terms and our agreement with you.

Your warranties about the information you give

You represent and warrant that:

• You are, and will remain, established in Great Britain (England, Wales or Scotland but not Northern Ireland).
• The information you provide to us in connection with your application to become a seller on Sportshed is complete and accurate and you will promptly notify us of any changes to it and keep the Seller profile you create on our Seller interface up to date.
• Any documents you submit to us to support your application or in response to any request from us at any time are either genuine documents or true copies of genuine documents.

Our rights to verify the information you give us and your compliance with these terms

We may at our option at any time require you to promptly provide us with reasonable evidence that any information you have given us is true and up to date and that such information and your behaviour is in compliance with these terms. Such information includes (but is not limited to) information in connection with your application to become a seller on Sportshed, in your seller profile and in the listings for your products. We can suspend or restrict individual listings until you have supplied this evidence and end this agreement if you don’t comply with this requirement.

You permit and instruct us to collect information about you and in connection with your performance of this agreement (including without limitation the products you list on Sportshed and disclose it to tax or other governmental or regulatory authorities as required by law or for compliance with our legal obligations.

Our communications with each other

When we accept your application to become a Seller we’ll give you access to our seller interface. We’ll generally use our Seller interface to tell you about customer orders, questions, cancellations and complaints and also other things about our service, [such as changes to these terms and our policies. We may also contact you via telephone, email or other methods.

You should use our Seller interface to get in touch with us wherever possible, but we may also give you other ways of contacting us.

Your communications with customers

You must always use the Seller interface to communicate with customers who have ordered with you through Sportshed or enquired about your products through Sportshed. Where this is not possible (for example, where a customer, having ordered through Sportshed finds and calls you directly), you should enter accurate details of any communications with customers on the Seller interface. This helps us to keep a full record of all communications in relation to any transaction, in case there are any disputes.

If a customer contacts you about your products through Sportshed you must not in any way ask or encourage the customer to buy those products (or repeat orders for those or similar products) either directly from you or from another source.

Your use of our systems

You may only use our Seller interface and the other computer systems that support, operate and comprise Sportshed (our systems) for listing and selling your products and communicating with us and your customers as envisaged in these terms.

You agree to use all reasonable security practices to prevent unauthorised access or damage to our systems. These practices include but are not limited to:

• Making sure any devices you use to access our systems have up to date anti-virus protection and not introducing any viruses into our systems.
• Ensuring that your log-in details and passwords for our systems:
• are only used by your employees and subcontractors approved by us, who in each case are required to comply with our rules;
• are not shared between users; and
• are changed as and when prompted by our systems and no less frequently than every six months.
• Telling us immediately if you think that log-in details or passwords are being or may be used in an unauthorised way or that the security of our systems has been compromised in any other way.

Except as permitted by any applicable law which you and we can’t agree to exclude, you must not:

• Attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of our systems in any form or media or by any means.
• Attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of our systems.
• Access all or any part of our systems to build a product or service which competes with them.
• Use our systems to provide services to third parties or allow or assist third parties to access our systems.
• Create multiple accounts to evade punishment or avoid restrictions.

Creating your Seller profile and listing products on Sportshed

You must create a Seller profile on Sportshed. Once you have done this you can create listings to sell your products on Sportshed through our Seller interface. You represent and warrant that you will:

• Only create listings for products of the types approved by us in writing and which are not prohibited products.
• Only list products which comply with all applicable legislation and regulations affecting their manufacture, sale, packaging and labelling and don’t infringe third party trademarks or other intellectual property rights.
• Only list products which are safe. You cannot list products that are unsafe, that we reasonably believe to be unsafe or that have been or become the subject of a product safety alert or recall. We may require product safety documentation before permitting you to list certain products. For information on your product safety obligations, see https://www.gov.uk/guidance/product-safety-advice-for-businesses.
• Only list products which are already in Great Britain (England, Wales or Scotland but not Northern Ireland) at the time of their sale to customers. You are not permitted to list products which will be imported into Great Britain on or after their sale to customers, as this has VAT and customs implications for both you and us.
• Include in your listings, or where appropriate your Seller profile, all the information about you and your products and how you will fulfil orders that is needed to comply with consumer protection law, as well as any relevant safety information about your products. Our customer interface will prompt you to provide this information, but you’re responsible for making sure you comply with the law.

You must ensure that your Seller profile and the listings for your products:

• Comply with our Community Standards, which bans things such as obscenity and defamation.
• Only feature high quality images and descriptions, which you have all the necessary intellectual property and other rights to use in this way on Sportshed and to license to us as set out in these terms of service.
• Are in the English language and are clear and comprehensible.
• Display real-time information about how many of each product you have in stock, ready to despatch. You must hold enough stock of your products to meet reasonably expected demand within the timescales set out in our Delivery policy via Dokan. You must delist any products that are not in stock, save that you may continue to list products which will be available within 7 days provided they are marked “out of stock” and the date when they will be in stock is shown.
• Display your valid VAT registration number, as applicable.
• Don’t include anything which would encourage or allow customers to contact you other than through the Seller interface, such as email or social media contact details, website addresses or other links unless expressly agreed with SportShed. We reserve the right to remove such information.
• Don’t use any search engine optimisation techniques which breach search engines’ guidelines or involve deception, including but not limited to keyword stuffing.

You can’t list fake, stolen or unauthorised products

You may only list products that bear another company’s authorised brand or logo on Sportshed, or which embody other third-party intellectual property rights, if those products were either made in the UK or imported into the UK with the consent of all relevant third-party intellectual property rights-holders. You must maintain adequate processes and procedures to make sure that your products are authentic, authorised for sale, not stolen, and not counterfeit or unauthorised copies. If we ask you to, you must promptly provide us with genuine and conclusive documentary evidence showing that you are authorised to sell specific brands or products on Sportshed. We can suspend a listing for a product or terminate this agreement if you fail to comply with any requirement of this clause.

Pricing your products (including VAT and packaging and delivery charges)

How you price your products is entirely up to you and you can change the price for your products at any time using the Seller interface. Please allow a reasonable time for revised prices to be displayed on Sportshed. We’ll charge customers the price shown on Sportshed at the time they submit their order.

On the checkout page you must state a total price for each product which includes the following:

• Supply VAT.
• Any UK import VAT and customs duties, clearance charges, taxes, brokers’ fees and other amounts payable in connection with your importation of goods prior to their sale to customers.
• Delivery charges, which must also be shown separately (such charges should reflect the delivery times specified in our delivery policy via Dokan.
• All other non-optional charges including but not limited to packaging and insurance.

You must also ensure that any product listing or other pages which indicate the price of your products give the total price inclusive of the elements listed above. If you cannot give the total, inclusive price for a product on one of these pages, for example because this will depend on how much the customer purchases or the delivery address, you must provide enough information to enable the customer to calculate the total price and ensure this information is as prominent as the rest of the pricing information.

What happens when we invite you to join marketplace promotions

We may invite you to participate in promotions on Sportshed, for example, by paying us for a more visible listing or offering free delivery for your products or discounts. The terms of such promotions will be available through the Seller interface and by submitting any of your products for such a promotion you agree to the relevant terms.

How we use other sales channels and affiliates to market your products

We use additional channels and affiliate programmes to market your products, as sold on our site.

Platform availability

We aim to make the Seller interface available to you and Sportshed available to customers on a 24/7 basis. We reserve the right to take some or all of our systems offline as reasonably required for routine and emergency maintenance or repairs. We’ll give you as much notice of such downtime as is reasonably possible. All communications using the internet may be affected by events outside our reasonable control.  

Dealing with customer orders, refunds and complaints

What we do when a customer orders

Customers ordering products from Sportshed must click to accept our Community Standards, which are linked to from the checkout page. (Customers must accept the Terms of Use at checkout, which should include Community Standards)

When a customer orders one of your products from Sportshed, we, acting as your agent in your name and on your behalf, will:

• Send the customer an order acknowledgement email in our standard format.
• Promptly inform you of the customer order via the customer interface.
• Unless you tell us that you can’t fulfil an order within 24 hours, send the customer an order acceptance email in our standard format and so form a direct contract for you to supply your product to the customer. The contract is between you and the customer.
• If you tell us that you can’t fulfil an order, send the customer an order rejection email in our standard format.
• Take payment for customer orders for your product when we confirm acceptance of an order in your name and on your behalf. The Seller interface will tell you whether or not payment has been received for any order.

Our order acceptance email will serve as the customer’s supply VAT receipt issued in your name and on your behalf. Our email will include all the information about the ordered product which you have included in your product listing as well as separately showing the UK supply VAT collected as part of the order. You’re responsible for ensuring that this information meets legal information requirements and for compliance with all applicable legal, tax and regulatory requirements in connection with any customer VAT receipt issued in your name. For more on consumer law information requirements, please see the Trading Standards advice on online selling at www.businesscompanion.info.

What you must do when we tell you about an order

When we tell you about an order you must:

• Using the Seller interface, tell us as soon as possible, and in any event within 24 hours, if you won’t be able to supply the product.
• In all other cases, subject to the Seller interface confirming that payment has been received from the customer, supply the product to the customer in the way and within at least the timescale set out in the delivery policy via Dokan set out in your product listing. You must let us know via the Seller interface when you’re ready to despatch a product.

Dealing with customer questions about orders

You must deal promptly and professionally with any customer questions about orders using the Seller interface. You must liaise with us if the question relates to any part of the process we’re involved in. You and we will co-operate with each other in trying to resolve any such questions. All your interactions with customers must comply with the highest customer care standards in the UK.

Dealing with customer cancellations

We’ll tell you if a consumer contacts us to cancel an order. When we do so, or when a consumer contacts you directly to cancel an order, you must comply with the returns and refunds policy and any further commitments you have made in your product listing or other marketing or advertising. You must promptly tell us of any refunds due to customers who have cancelled.

How you must handle customer complaints

We’ll tell you if a customer complains to us about you or one of your products, including any complaints that products have not been delivered or that cancelled orders have not been refunded, and we’ll provide you with all relevant details about the complaint.

You must deal with complaints we tell you about, and any complaints you receive directly from customers, in a way that complies with consumer law and honour any additional commitments or guarantees you have made in your product listing or other marketing or advertising.

We offer limited but reasonable assistance to Sellers and consumers to help them resolve disputes arising out of the supply or non-supply of products through Sportshed. You agree to co-operate fully in this process and if informal resolution is unsuccessful then you will engage in mediation via the Centre for Effective Dispute Resolution (CEDR) to resolve any dispute with customers.

All of your communications with customers about complaints should be made through, or where this is not possible, accurately logged with, our Seller interface.

If, in relation to any dispute with a customer, you don’t engage in dispute resolution, as required by these terms and in good faith, then we may refund and/or compensate via Stripe the customer on your behalf. We can also do this if you don’t abide by any commitment you have made during dispute resolution, any settlement reached through mediation, or any ruling made by a court or other competent authority. You must reimburse us for payments made in compensation.

How customer reviews are collected and displayed

Our Community Standards sets out our rules on customer reviews and any information you include in your listing which refers to customer reviews or feedback. We reserve the right to remove any customer (or related material in your listings) which does not comply with our Community Standards.

We use the Seller interface to invite customers to whom your products have been delivered to review your products. You must send invitations to submit a review either to all customers or to none (you cannot select which customers to invite).

Customers submitting a review do so in a prescribed format which may involve a free text box. We may detect customer reviews which breach our Community Standards, but we don’t guarantee that we will do so. You’re responsible for checking reviews for compliance with our Community Standards and telling us if you consider that a review breaches it. If we agree, we’ll remove the review from the site and inform the customer we have done so.

You may respond to reviews for a reasonable time as we determine after they appear on Sportshed using the customer interface, provided your response complies with our Community Standards. We’ll publish your response below the review unless we reasonably think that it doesn’t comply with our Community Standards (we may remove responses on this basis at any time after they have been published).

Apart from an initial invitation to review your products submitted through the Seller interface you must not directly or indirectly contact customers (whether through the Seller interface or using any other contact details you have for customers) either to encourage them to submit any review or a favourable review or to change or withdraw a review. You must not encourage customers to submit reviews of products they have purchased on Sportshed anywhere other than on Sportshed.

Sports Services

Listing Services and Package Features

If you are a provider of sports services (“Services”), you may purchase a package on our website to access additional features, which may include enhanced visibility, promotion, and booking tools. Details of available packages and their features will be set out on the platform.

Booking and Payment

You may list your services on the website for customers to discover, book, and pay for through the platform. All customer bookings and payments for services must be processed via the payment methods enabled on the platform. Payment methods may include debit/credit card, Apple Pay, Google Pay, Stripe, WooPayment, or any other method made available by us.

Commission and Fees

For each booking of your services completed and paid through the platform, we will charge a commission of 5% of the total sale price (excluding any payment transaction fee). This commission will be deducted from the amount paid by the customer before the balance is transferred to you. Any applicable payment processor fees will also be deducted.

VAT and Tax Compliance

If you are a business service provider, you are responsible for all VAT and tax compliance as set out in the Seller tax obligations section above. If you are an individual not acting in the course of business, you are only responsible for VAT or tax if required by law.

Sports Clubs

Club Shop and Package Features

If you are a sports club (“Club”), you may purchase a package on the website that allows you to open a Club Shop and list your own sports kit and related items for sale. Details of packages and their features will be displayed on the platform.

Listing and Selling Products

You may list sports kit and other items for sale in your Club Shop. Customers can purchase these items through the platform using the available payment methods.

Commission and Fees

We do not charge a commission on sales made through Club Shops. However, standard payment processor fees (e.g., Stripe, WooPayment) may apply and will be deducted as appropriate.

VAT and Tax Compliance

Clubs are responsible for VAT and other tax compliance. If your club is not required to charge VAT or account for taxes by law, you are not obliged to do so.

Packages and Additional Features

Both Services and Clubs may purchase additional packages to access enhanced features. Package details, prices, and terms will be made available on the platform and may be updated from time to time. All purchases of packages are subject to these terms of service.

Fees and commission on your product sales

Customers may pay for products using a variety of payment methods offered on the platform, which may include debit or credit cards, Apple Pay, Google Pay, Stripe, WooPayment or other methods we may enable from time to time. Payment processors are selected at our discretion and may vary depending on the type of transaction or seller.

If you are a business seller (i.e., you sell as a business, company, or sole trader), you are responsible for accounting to HMRC for any VAT due on UK sales of your products on the website, and for complying fully with your tax obligations in connection with the use of our services and the offer and sale of your products (including the collection, reporting, filing and payment of any applicable taxes, such as VAT, plastic packaging taxes, and duties).

If you are an individual (private) seller, you are not generally required to charge or account for VAT or other taxes on your sales through our website unless you are required to do so by law (for example, if your sales exceed the VAT registration threshold or you are trading as a business). If you are unsure of your tax status, you should seek independent advice. We do not provide tax advice and accepts no liability for your compliance with tax laws.

Set-up and other fees

We won’t charge you a set-up fee which is free.

We charge you fees for handling refunds, in each case plus VAT, where applicable.

What we pay you via Stripe for products sold on Sportshed

We’ll pay you the sums received by us from customers for your products less:

• Our commission and any VAT applicable to it.
• Any fees (and any VAT applicable to them) or other sums we have invoiced you for and which are unpaid at the time we pay you, whether or not the due date for payment has arrived.
• Any sums owed to us in connection with any third party claim which are unpaid at the time we pay you.

We charge customers in pounds sterling and account to you in pounds sterling.

Our commission is calculated as a percentage of the total price paid by the customer for the product excluding VAT at 12% plus £0.30.

You must account to HMRC for any VAT due on UK sales of your products on Sportshed and fully comply with your tax obligations in connection with the use of our services and the offer and sale of your products on Sportshed including the collection, reporting, filing and payment of any and all applicable taxes (such as VAT, plastic packaging taxes and duties) and other governmental assessments.

When we pay you (via the payment processor linked to your account (such as Stripe or WooPayment and handled within your seller dashboard, as facilitated by the payment processor you have selected)

How customers are refunded

Refunds are managed by the seller through their seller dashboard, in accordance with the platform’s procedures and payment processor requirements

Our and your rights of set-off

Save as expressly provided in these terms, you and we shall each pay all amounts due under this agreement in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a Seller:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a Seller:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
• In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

Without prejudice to the above, and to the fullest extent permitted by law, our total aggregate liability to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any and all claims arising out of or in connection with these terms of service or your use of our site, shall in all circumstances be limited to the total fees paid by you to us in the 12 months prior to the event giving rise to the liability.

If you are a consumer user:

• We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes unless you are listing as a Service or Sports Club, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

How we protect you from illegal content

This provision sets out what we do to protect you from illegal content.

We minimise the length of time for which terrorism content is present on the site will swiftly take down terrorism content when we find out about it.

We will minimise the length of time for which child sexual exploitation and abuse content is present on the site and will swiftly take down child sexual exploitation and abuse content when we find out about it.

We will minimise the length of time for which other content that amounts to an offence is present on the site. This applies to content relating to assisting suicide, threats to kill, public order offences, harassment, stalking and fear or provocation of violence, drugs and psychoactive substances, firearms and other weapons, assisting illegal immigration, human trafficking, sexual exploitation, sexual images, proceeds of crime, fraud, financial services, foreign interference, animal welfare and offences relating to being involved in committing any of these offences (known as inchoate offences). We will swiftly take down such content when we find out about it.

What content and behaviours you should report

You can report or complain about the following content and behaviours:

• Content you consider to be illegal.
• When you think we are not dealing with illegal content or activity as we should.
• Where you think our content reporting systems and processes do not easily let users report content, they believe to be illegal and content they believe to be harmful to children and that is accessible to children.
• When you think we have insufficiently considered the importance of protecting users’ rights to freedom of expression or privacy.
• Where your content has been taken down on the basis that it is illegal.
• Where we have given you a warning, suspended, banned or restricted you in any way as a result of your content which we consider to be illegal content.
• Technology we use results in your content being taken down, access-restricted or deprioritised and you think the technology has been used in a way not set out in our terms of service.

How to complain or report content

Please email te**@**********co.uk.

How we will deal with your complaint or reported content

More information contained in our Complaints Policy available upon request.

Your rights to claim against us if we restrict access to your content

If we restrict access to any content, you generate or upload to or share on our service in a way that breaches these terms of service, you have a right to bring a claim against us for breach of contract.

Your rights to claim against us if we suspend or ban your use of our service

If we suspend or ban you from using our service in a way that breaches these terms of service, you may have a right to bring a claim against us for breach of contract.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of service, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.