8. Delivery & Returns

Delivery Process

After purchase, you’ll receive status updates: Ordered, Dispatched, Out for delivery, Delivered. Track your parcel using the tracking number shared by the seller.

• Delivery Timeframes
  • Sellers are expected to ship within 48 hours of payment unless otherwise stated.
• Missed Deliveries
  • If you miss a delivery, check tracking and contact your local courier.
  • Message your seller if help is needed.
• Return Eligibility
  • Buyers can request a return/refund within 14 days of receiving an item.
  • Returns are accepted for items not as described, faulty, or damaged.
• How to Request a Return
  • See Returns & Refunds Section for full details.

What to do if tracking hasn’t updated

Don’t worry—sometimes tracking info takes a day or two to go live, especially for economy services:

• Check that the tracking number has been correctly entered under My Orders > Order Details > Tracking Info.
• Click the tracking link or copy the code to the courier’s website for the latest updates.
• Wait at least 24–48 hours; some carriers delay their first scan.
• If there’s been no update after 3 days, message the seller to confirm when it was shipped and which courier was used.
• Still stuck? Use the Contact Support option on your order so we can help follow up.

What NOT to return

Some products are ineligible for returns or exchanges due to safety or customization:

1. Personal items: Underwear, swimwear, or anything worn close to the body (unless never tried on and sealed).
2. Custom or personalized items: Products with names, numbers, team logos, or made-to-order details.
3. Perishable or consumable goods: Nutrition products, supplements, open drinks.
4. Safety equipment: Helmets, mouthguards, or protective gear, if the seal is broken or item is used.
5. Items clearly marked as “final sale” or “non-returnable” in the listing.

How to exchange instead of refund (if seller offers)

If a seller or club supports exchanges (not all do), you’ll see an “Exchange” option on your order:

• Go to My Orders > Order Details, then click Request Exchange.
• Choose the reason (e.g., incorrect size or colour) and use the chat to agree on a suitable replacement.
• Ship back the original product using the provided instructions—tracking is strongly recommended.
• Once the seller receives the returned item and verifies its condition, they’ll dispatch the new/replacement product.
• If you’d rather get a refund, or if the seller can’t offer what you need, request a standard return/refund through the same order page.

Note: Exchanges and returns are handled within WooCommerce/Dokan order management, and refunds (including for Stripe or PayPal payments) are processed directly to your original payment method through the site—sellers never receive your account details.