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6. Handling Refunds & Returns
- Follow Marketplace Policy
- Buyers can request a return from their order page. Please respond within 48 hours.
- Use the messaging system for all discussions and agree next steps.
- Accept Returns When Applicable: Allow returns for faulty, damaged, or incorrect items as per policy.
- Process Refunds Promptly: Once an eligible return is received back, process the refund quickly.
- Communicate Clearly: Keep buyers informed throughout the return and refund process.
- Document Everything: Maintain records of transactions and communications for dispute resolution.
