3. Returns & Refunds

All refund and return requests are handled by the seller directly through their dashboard.

Legitimate reasons for a refund include:

• Item not received (with valid tracking proof)
• Item damaged on arrival (photo evidence required)
• Item not as described
• Wrong item received

To request a refund:

1. Go to My Account → Orders
2. Select the order in question
3. Click “Request a Refund” and submit details with evidence

Refunds are processed by the seller. The platform is not liable for refund enforcement but will support dispute resolution, so please be prepared to provide all appropriate evidence.